The Memories Fix license costs $9, paid once, and unlocks unlimited files in both tools on this site (Snapchat Memories and Google Takeout). Because each tool is free for up to 200 files, you can check that it works for your export before you buy.
14-day refund
If the tool does not work for your export, you can ask for a full refund within 14 days of your purchase. Examples: your export cannot be read, the dates or locations are not written into the files it says it supports, or the result is not usable.
How to ask for a refund
- Contact us within 14 days of the purchase at support@chou-xiang.com, with the email address you used at checkout and a short description of the problem.
- It helps to include the
report.csvthe tool produced. Please do not send your photos, videos or export files: we do not need them. - We may first suggest a fix, but if the tool does not work for your export, you get your money back.
How refunds are paid
Payments are processed by Creem, the merchant of record for these sales. Approved refunds are issued through Creem to the original payment method. After a refund, the license key is no longer valid.
Your legal rights
This policy does not limit any rights you have under the consumer protection laws that apply to you.
Refund questions? Email support@chou-xiang.com.
See also the terms of service and the privacy policy.